Performing proactive, scheduled maintenance on your networks ensures maximum reliability minimises downtime and replacement of device spare parts. Preventative maintenance is normally included within our standard support packages however we also provide maintenance services to those clients who have an in-house IT team and who want their team to be allocated to more important project tasks.
Our program of pre-defined maintenance tasks uses our qualified staff and industry recommended processes. These preventative maintenance tasks are be performed on:
Each maintenance task can be performed at a standard frequency or on a specific nominated basis appropriate for your environment. These tasks include:
Many of the maintenance tasks are performed in “realtime”. Ie, we use our monitoring software and IT management systems to automatically raise alerts based on pre-defined thresholds or known error conditions which are then actioned by our maintenance team as they happen.