What is the Difference Between Attended and Blind Transfers?
Call transfers are the process of transferring an active call from one phone to another. There are two types of call transfers, either blind or attended.
A Blind Transfer immediately passes the call to the destination you’ve entered.
In an attended transfer, you are first connected to the transfer destination, so you can ensure the person answers or to pass along information. The original call can then be transferred at any time.