Getting Started Guide

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This guide will give a brief overview of the steps required to get your new Control Networks service up and running, ready to make and receive calls.

The process can be broken down into the following steps, each of which is detailed below.


The first step is to signup for a new service with Control Networks if you haven’t already done so. Head to our website to review our plans and complete the signup process. Note that a valid Australian mobile number and credit card are required.

Order Your Phones


If you don’t have any phones compatible with your new service, or are simply looking to upgrade your existing phones, we have a range of desk phones, cordless phones, conference phones and accessories available in our online shop, located at

To place your order, simply choose the phones you want, add them to your cart, and proceed through the checkout process. We will keep you up to date with the progress of your order.



Create your Extensions

An extension is a unique identifier that your phone uses to logon to your Control Networks phone service. Each device you will connect will need an extension setup, and, on a hosted PBX, the 3 digit number you specify when creating the extension is used for internal calls or transfers.

To create an extension, login to the My Account Portal at then select your service type below for detailed instructions

 Hosted PBX
 SIP Trunking

Configure Your Phones


If you purchased your phones from us, and you’re on a Hosted PBX plan, once you’ve received them all that’s required is to let us know which phone corresponds to which extension. You can do this by flipping the handset or base unit over, locating the MAC address barcode, and noting the last four characters, then calling our team on 1800 12 12 10 . Our team will allocate the handsets accordingly, then advise you to connect them when complete. Alternatively, you can add the phones to our automatic provisioning system yourself through the PBX Extensions page of the My Account Portal. For detailed instructions, please see Yealink Automatic Provisioning

If you’re using cloud softphone instead, you can set this up by following the guide Control Networks Cloud Softphone



For information on manually configuring your handsets to work with your Control Networks VoIP service, we have instructions for several commonly used devices available in Configuration Guides. If your handset isn’t listed, or you require assistance configuring your devices, please contact our team on 1800 12 12 10 or

Configure Your Call Flow

Your call flow defines what actions are taken when a call is received on your new service. This could be to send a call directly to an extension, to a mobile phone, to a group of phones, or more.

Select your service type below for detailed instructions.

 Hosted PBX
 SIP Trunking

Order Phone Numbers

Before you can start receiving inbound calls on your service, you need to assign a phone number. Numbers are available for instant setup for all capital cities and a range of regional centres.

If you’re porting over an existing number to your new service, we still recommend ordering a phone number. This allows you to divert your current number and start using your new system while waiting for the port to complete.

To order a new number, select Number Routing, then select the Add a Number button corresponding to your desired number type. For this example, we’ll order a local phone number.

In the Location field, select the location you’d like a number for. From the presented list, select one or more of the presented individual numbers or number ranges.

The system will show you any applicable charges for your number selection. If you need to remove a number, you can either deselect it in the number list, or click the X in the charge summary table.

Once you’re happy with the selection, click I agree to the charges and the number will be allocated to your account.

Locate your new phone number in the Current DIDs list, then click the Edit button.

In the Route To field, choose where calls to this number should be delivered. If you’re using the above Hosted PBX example, select Ring Groups and the ring group created earlier. For the above SIP Trunk example, choose the first SIP Trunk in your call flow.

In IPND Address, select the location this number will be primarily used at. For information on IPND addresses, please see What is IPND?

You can repeat this as many times as required for additional phone numbers.

For additional information on ordering or updating phone numbers, please see Portal Guide – Number Routing

Submit Any Number Ports

Number porting is the process by which you move your existing phone numbers from your current carrier to your new Control Networks service.

If you are setting up a new service, or don’t want to port your numbers at this time, you can skip to Start Using Your Service.

 Submitting a Number Port

Start Using Your Service

You can now begin making and receiving calls as normal.

To call out, enter the destination phone number as you would normally – you don’t need to prefix it with 0 to get an outside line. At this stage you may wish to set your default outbound caller ID. To do so, please refer to Changing Outbound Caller ID

Any incoming calls to your numbers will follow the call flow you set up previously. If you’d like to setup voicemail for individual extensions, please see Setting up Voicemail

For additional information on other available features or My Account Portal sections, refer to Portal Overview

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