Number Porting FAQ

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Number porting allows you to bring your existing phone numbers to Control Networks from another provider.

Q. What Costs are Involved in Number Porting

For Hosted PBX customers, your first number port is on us!

After that, there is a once-off porting fee to transfer each number ($25.00 per Category A/simple port), group of numbers ($220.00 per Category C/complex port), mobile number ($25.00 per Category M port) or $55.00 for a 13/1300/1800 number. Please scroll down for rejection fees.

Once a standard number has been transferred to Control Networks , there is no ongoing cost except if you have already used up the total number of DIDs included on your plan – then it would be charged at the excess rate of up to $2.00/month per number (dependent on your plan). Both 1300 and 1800 premium numbers have an ongoing monthly hosting fee, which is $15.00/month for a 1300 number or $25.00/month for a 1800 number.

* For Hosted PBX plans

Q. Which providers can Control Networksport numbers from?

Control Networks is able to port phone numbers from most Australian carriers and VoIP providers. We regularly port numbers from Telstra, Optus, AAPT, TPG, iiNet, MyNetFone, and many more.

Q. How long does the process take?

The time it takes to port a number varies, depending on a number of factors, but the typical port time is:

Category A ports: 1 – 2 weeks

Category C ports: 6 – 8 weeks

Category M ports: 1 – 2 weeks

1300/1800 Number ports: 1 – 2 weeks

Q. How do I know what category I need?

Please see Number Porting FAQ – Category A or C

Q. Will my number experience any downtime?

Yes, during the cutover window where your number is being moved from your current provider to Control Networks, your number will be unreachable. This is normally only a few minutes per number, but on rare occasions, can be up to 4 hours.

Q. What can delay a number port?

Providing incorrect details, or details that don’t match the previous provider’s account records may cause the port to fail, restarting the number port timeframe.

Complex services on a Category A port (line hunt, fax duet, etc.) will cause the port to fail and can significantly delay a number port. For a Category A port, these services must be removed before porting.

Number porting agreements between different carriers have different agreed turnaround times. Certain carriers may simply take longer than others.

Q. What will happen to the line my number is associated with?

Once the port in has been completed, the existing telephone service will cease to function. This will also mean that any services connected to the line such as Broadband Internet or monitored security systems will be disconnected. You should check with your service provider to ensure you will not incur early disconnection fees as a result.

Q. If the port is rejected, am I still charged?

If your port is unsuccessful, it means that the details you have provided do not match the losing carrier’s records, or the carrier is providing you with “complex services” on your numbers which need to be removed first.

There is a fee of $18.00 per number rejection for Cat A and Cat C.
To be clear, the number port rejecting fee is per number, so if a 100 number range port is rejected, the rejection cost will be $1,800.00. This cost is directly incurred by Control Networks for a rejected port and cannot be waived under any circumstances.

Please make sure your details are 100% correct before submitting the port. A port failing due to rejection start the process from the beginning, resulting in delays and additional costs (which can be very large for a 100-number Cat C port) if care is not taken to begin with.

Q. What is a complex service?

A complex service is a type of phone service or add-on that can prevent numbers being ported, or prevent a number port from being eligible for “Category A” porting.  Some examples include….

  • The line or number being part of a “hunt group” (must be removed from the hunt group first, may be diverted in the meantime)
  • An ADSL internet service being present on the line (must be moved to another line or removed first)
  • A Faxstream service being present on the line (must be removed first)
  • The phone number being delivered over ISDN (must be ported with Category C)
Previous Number Port Rejection Reasons
Next Number Porting FAQ – Category A or C
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