Hosted PBX
Hosted PBX
Next-Generation Hosted PBX
Control Networks next-generation Hosted PBX provides your business with a phone system as it should be. Eliminate the need for on-site PBX hardware, expensive phone lines and ISDN and additional cabling. The entire system runs in the cloud, across your existing Broadband connection.
Feature rich
Cloud hosted
Scalable
Easy Deployment
Cost effective
Hosted PBX Services
Hosted PBX Services
Always working, always supported
- 99% availability SLA
- 24×7 monitoring with pro-active support
- Phone and e-mail Australian based technical support
- Qualified, experienced voice and network technicians on hand
- Onsite installation services available
- 24×7 Phone extended phone support options available
- 99% availability SLA
- 24×7 monitoring with pro-active support
- Phone and e-mail Australian based technical support
- Qualified, experienced voice and network technicians on hand
- Onsite installation services available
- 24×7 Phone extended phone support options available
Pays For Itself
Hosted PBX eliminates the need for expensive traditional PBX hardware. The excessive cost of PBX base systems, combined with the added expense of overpriced phones, cabling requirements, monthly line rental fees and large phone bills at unreasonable rates, often place PBX systems out of reach of small to medium business, or make it difficult to justify the expense.
That’s all a thing of the past, Hosted PBX from Control Networks, gives you full PBX functionality at only a fraction of the cost. Our call rates are significantly lower than all the majors, including Telstra and Optus.
- 12c “Talk as long as you like” local and national calls
- Our call rates speak for themselves – see below
- No excessive upfront cost
- No monthly line rental or ISDN charges
- 12c “Talk as long as you like” local and national calls
- Our call rates speak for themselves – see below
- No excessive upfront cost
- No monthly line rental or ISDN charges
Feature Packed
- Comprehensive, managed, turnkey telephony solution
- Call transfers – warm (assisted) and cold (direct)
- Music on hold (supplied or BYO)
- Interactive voice response menus (“Press 1 for…”)
- Caller ID (and routing based on caller ID)
- Inbound queue’s (with optional wait time and position announcement)
- Voicemail (delivered to e-mail, or traditional call to pickup)
- Multi-way conferences (internal and external participants – video* & audio)
- Main number and a direct number for each user included
- 1800 and 1300 numbers available, including SmartNumbers
- Multiple site support with free internal dialing across sites
- Routing to legacy phone lines & mobiles
- Professional voice prompt recordings from a selection of voice actors
- Integration with external systems (for automatic dialing & routing)
- Port your existing number from Telstra or Optus
- Remote call pickup
- Optional call recording and archiving
- Video calling*
- Paging*
- Countless other advanced features
How It Works
How It Works
Hosted PBX is a comprehensive solution, providing everything you need from handsets, Hosted PBX infrastructure and lines.
Since 2003, Control Networks has grown to be one of Australia’s leading network management, cloud service and hosted telephony service providers utilising the Neural Networks infrastructure as a valued partner.
Hosted PBX EXAMPLE:MID/ENTERPRISE
Compare Hosted PBX Editions
| SOHO | Standard | Call Centre | |
| FEATURE | |||
| Call transfer |  |
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| Custom Music on hold | |
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| Custom “Dial Plan” built to your spec. | |
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| Multi-way calling | |
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| Conference calls |  |
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| Direct phone number for each phone | |
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| Virtual Receptionist (press 1 for…) | 1 | 2 | Unlimited |
| Lines Included (concurrent calls) | 1 | 2 Per Extension | POA |
| Maximum Lines | 6 | Unlimited | POA |
| Call Quality Guaruntee | Optional | |
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| 99.99% Service Level Agreement | |
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| Caller ID | |
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| Voicemail to e-mail | |
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| Call queues (with music and announcements) | 1 | 5 | Unlimited |
| Time-based routing (night switch) | |
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| Call divert (to mobile or other) | |
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| Service management** | |
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| “Heads up display” software | |
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| Advanced web control panel | |
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| Dedicated web control panel | |
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| Desktop lead tracking software | |
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| Queue status wall board | |
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| Hosted, integrated CRM system | |
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Optional |
| SETUP & INSTALLATION | |||
| Plug-in and go self installation | |
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| Onsite installation & training | Optional | Optional | |
| Contract Period | None | 12 Months | 36 Months |
| Target deployment timeframe | 8 Business Days | 8 Business Days | 15 Business Days |
| Request a Quote | Request a Quote | Request a Quote |
| CALL DESTINATION | RATES (Inc GST) |
| Local Calls | 12c untimed, anytime |
| Australian standard land lines | 12c untimed, anytime |
| Australian mobiles | 18c per minute |
| 1300 numbers (Outbound) | 25c untimed |
| 1800 numbers (Outbound) | Free |
| International calls | Starting at 2c See table |
| SERVICE | RATES (Inc GST) |
| IVR Menus | Free |
| Call Queues | Free |
| Voicemail boxes | Free |
| Additional phone numbers | Available |
| 1300 / 1800 numbers | Learn More |
| Fax to e-mail | Learn More |
Partner with Control and experience the best a business grade hosted PBX service can be. We offer up to a 99.999% service level agreement – giving you peace of mind that your critical business phone services will always be working when you need them. We monitor our network 24×7 to ensure everything is operating as it should be. On top of this our “N+1″ architecture ensures there’s always “two of everything” – ensuring that in the unlikely event of an equipment failure, it won’t affect your service.
- 99.99% Service Level Agreement
- 24×7 network monitoring and on-call support
- N+1 architecture means there’s always “two of everything”
Our services reliability has been put to the test during the floods across the East Coast of Australia in 2011 and proven 100% successful. We had zero downtime throughout the entire crisis and kept all of our customers online by diverting their calls for them while they couldn’t reach their offices.
We have one of the highest quality voice networks in the country, which allows us to provide you with our call quality guarantee. We guarantee that your calls will sound at least the same, if not better than those made over a traditional PBX system. Our premium network enables quality control.
- 100% Call quality guarantee
- Australia’s highest VoIP call quality
- Network-level echo cancellation and audio processing
- Premium connectivity ensures no packet loss and extremely low jitter
- Direct connections (Private-IP) available for “internet free” VoIP
*Not available in all areas, conditions apply
Powerful, Flexible And Easy To Use
All of our VoIP service includes an easy to use web interface that allows you to configure, monitor and control your service quickly and easily from any web browser. You can order numbers, create accounts, browse and export call listings, create contact lists, divert your numbers and more! It even works on iPhone’s, iPad’s and Android phones & tablets.
- Provision accounts & trunks
- Instant order phone numbers and ranges
- Route and divert phone numbers
- View Call logs (inbound, outbound, missed, technical)
- Export call log data (live & historical)
- Configure and monitor security options
- Drill down usage reporting by account
- Much, much more
