Hosted PBX

Hosted PBX

Next-Generation Hosted PBX

Control Networks next-generation Hosted PBX provides your business with a phone system as it should be. Eliminate the need for on-site PBX hardware, expensive phone lines and ISDN and additional cabling. The entire system runs in the cloud, across your existing Broadband connection.

Feature rich

Does everything the top-of-the-line, 6-digit price tag systems can

Cloud hosted

No expensive PBX hardware in your office

Scalable

Start with 5 users, grow seamlessly to 5,000

Easy Deployment

Plug in the phones and you’re ready to call

Cost effective

Cheaper than you might think, with lower call rates than all the major networks

Hosted PBX Services

Hosted PBX Services

Always working, always supported

Our dedicated PBX technicians will not only build your PBX to your precise requirements, they will continue to provide ongoing support and maintenance, ensuring your Hosted PBX is always running as it should be.
  • 99% availability SLA
  • 24×7 monitoring with pro-active support
  • Phone and e-mail Australian based technical support
  • Qualified, experienced voice and network technicians on hand
  • Onsite installation services available
  • 24×7 Phone extended phone support options available
  • 99% availability SLA
  • 24×7 monitoring with pro-active support
  • Phone and e-mail Australian based technical support
  • Qualified, experienced voice and network technicians on hand
  • Onsite installation services available
  • 24×7 Phone extended phone support options available

Pays For Itself

Hosted PBX eliminates the need for expensive traditional PBX hardware. The excessive cost of PBX base systems, combined with the added expense of overpriced phones, cabling requirements, monthly line rental fees and large phone bills at unreasonable rates, often place PBX systems out of reach of small to medium business, or make it difficult to justify the expense.

That’s all a thing of the past, Hosted PBX from Control Networks, gives you full PBX functionality at only a fraction of the cost. Our call rates are significantly lower than all the majors, including Telstra and Optus.

  • 12c “Talk as long as you like” local and national calls
  • Our call rates speak for themselves – see below
  • No excessive upfront cost
  • No monthly line rental or ISDN charges
  • 12c “Talk as long as you like” local and national calls
  • Our call rates speak for themselves – see below
  • No excessive upfront cost
  • No monthly line rental or ISDN charges

Feature Packed

  • Comprehensive, managed, turnkey telephony solution
  • Call transfers – warm (assisted) and cold (direct)
  • Music on hold (supplied or BYO)
  • Interactive voice response menus (“Press 1 for…”)
  • Caller ID (and routing based on caller ID)
  • Inbound queue’s (with optional wait time and position announcement)
  • Voicemail (delivered to e-mail, or traditional call to pickup)
  • Multi-way conferences (internal and external participants – video* & audio)
  • Main number and a direct number for each user included
  • 1800 and 1300 numbers available, including SmartNumbers
  • Multiple site support with free internal dialing across sites
  • Routing to legacy phone lines & mobiles
  • Professional voice prompt recordings from a selection of voice actors
  • Integration with external systems (for automatic dialing & routing)
  • Port your existing number from Telstra or Optus
  • Remote call pickup
  • Optional call recording and archiving
  • Video calling*
  • Paging*
  • Countless other advanced features

How It Works

How It Works

Hosted PBX is a comprehensive solution, providing everything you need from handsets, Hosted PBX infrastructure and lines.

Since 2003, Control Networks has grown to be one of Australia’s leading network management, cloud service and hosted telephony service providers utilising the Neural Networks infrastructure as a valued partner.

Hosted PBX EXAMPLE:SMALL BUSINESS/SOHO

Hosted PBX EXAMPLE:MID/ENTERPRISE

Compare Hosted PBX Editions

SOHO Standard Call Centre
FEATURE
Call transfer
Custom Music on hold
Custom “Dial Plan” built to your spec.
Multi-way calling
Conference calls
Direct phone number for each phone
Virtual Receptionist (press 1 for…) 1 2 Unlimited
Lines Included (concurrent calls) 1 2 Per Extension POA
Maximum Lines 6 Unlimited POA
Call Quality Guaruntee Optional
99.99% Service Level Agreement
Caller ID
Voicemail to e-mail
Call queues (with music and announcements) 1 5 Unlimited
Time-based routing (night switch)
Call divert (to mobile or other)
Service management**
“Heads up display” software
Advanced web control panel
Dedicated web control panel
Desktop lead tracking software
Queue status wall board
Hosted, integrated CRM system Optional
SETUP & INSTALLATION
Plug-in and go self installation
Onsite installation & training Optional Optional
Contract Period None 12 Months 36 Months
Target deployment timeframe 8 Business Days 8 Business Days 15 Business Days
Request a Quote Request a Quote Request a Quote
Call Rates
CALL DESTINATION RATES (Inc GST)
Local Calls 12c untimed, anytime
Australian standard land lines 12c untimed, anytime
Australian mobiles 18c per minute
1300 numbers (Outbound) 25c untimed
1800 numbers (Outbound) Free
International calls Starting at 2c See table
Service Addons
SERVICE RATES (Inc GST)
IVR Menus Free
Call Queues Free
Voicemail boxes Free
Additional phone numbers Available
1300 / 1800 numbers Learn More
Fax to e-mail Learn More
THE MOST RELIABLE PBX SERVICE AVAILABLE – WE PUT OUR MONEY ON IT

Partner with Control and experience the best a business grade hosted PBX service can be. We offer up to a 99.999% service level agreement – giving you peace of mind that your critical business phone services will always be working when you need them. We monitor our network 24×7 to ensure everything is operating as it should be. On top of this our “N+1″ architecture ensures there’s always “two of everything” – ensuring that in the unlikely event of an equipment failure, it won’t affect your service.

  • 99.99% Service Level Agreement
  • 24×7 network monitoring and on-call support
  • N+1 architecture means there’s always “two of everything”

Our services reliability has been put to the test during the floods across the East Coast of Australia in 2011 and proven 100% successful. We had zero downtime throughout the entire crisis and kept all of our customers online by diverting their calls for them while they couldn’t reach their offices.

SOUNDS BETTER THAN A TRADITIONAL SYSTEM

We have one of the highest quality voice networks in the country, which allows us to provide you with our call quality guarantee. We guarantee that your calls will sound at least the same, if not better than those made over a traditional PBX system. Our premium network enables quality control.

  • 100% Call quality guarantee
  • Australia’s highest VoIP call quality
  • Network-level echo cancellation and audio processing
  • Premium connectivity ensures no packet loss and extremely low jitter
  • Direct connections (Private-IP) available for “internet free” VoIP

*Not available in all areas, conditions apply

Powerful, Flexible And Easy To Use

All of our VoIP service includes an easy to use web interface that allows you to configure, monitor and control your service quickly and easily from any web browser. You can order numbers, create accounts, browse and export call listings, create contact lists, divert your numbers and more! It even works on iPhone’s, iPad’s and Android phones & tablets.

  • Provision accounts & trunks
  • Instant order phone numbers and ranges
  • Route and divert phone numbers
  • View Call logs (inbound, outbound, missed, technical)
  • Export call log data (live & historical)
  • Configure and monitor security options
  • Drill down usage reporting by account
  • Much, much more

Contact us about the best Hosted PBX solution to suit your business

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Control Networks